A Positive Tektronix Customer Support Experience

I often have bad experience with Tektronix product’s design (user convenience, reliability and repairability issues), and the by policy poor support for discontinued products. So far I have yet to get a chance to say good things about Tektronix while Agilent blew them out of water in these 4 areas.

Nonetheless, I have something good to say about Tektronix today. I have a DPO4000 series oscilloscope that the knob and busing popped out during shipping and disappeared, so I had to order them from Tektronix.

The operator on the phone noticed the part numbers and was aware that it’s a common problem that the jog shuttle’s knob and busing (for the Wave Inspector feature) often come loose, and offered to send it to me for free. That’s excellent customer service. The part that I admired the most is that they proactively acknowledged their design weakness and make amends.

Seems like Tektronix takes good care of their customers as long as the models are still supported. Definitely a redeeming quality!

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