{"id":1951,"date":"2019-09-06T12:28:31","date_gmt":"2019-09-06T20:28:31","guid":{"rendered":"http:\/\/wonghoi.humgar.com\/blog\/?p=1951"},"modified":"2019-09-06T12:37:00","modified_gmt":"2019-09-06T20:37:00","slug":"a-positive-tektronix-customer-support-experience","status":"publish","type":"post","link":"https:\/\/wonghoi.humgar.com\/blog\/2019\/09\/06\/a-positive-tektronix-customer-support-experience\/","title":{"rendered":"A Positive Tektronix Customer Support Experience"},"content":{"rendered":"

I often have bad experience with Tektronix product’s design (user convenience, reliability and repairability issues), and the by policy poor support for discontinued products. So far I have yet to get a chance to say good things about Tektronix while Agilent blew them out of water in these 4 areas.<\/p>\n

Nonetheless, I have something good to say about Tektronix today. I have a DPO4000 series oscilloscope that the knob and busing popped out during shipping and disappeared, so I had to order them from Tektronix.<\/p>\n

The operator on the phone noticed the part numbers and was aware that it’s a common problem that the jog shuttle’s knob and busing (for the Wave Inspector feature) often come loose, and offered to send it to me for free. That’s excellent customer service<\/strong>. The part that I admired the most is that they proactively<\/strong> acknowledged their design weakness and make amends.<\/p>\n

Seems like Tektronix takes good care of their customers as long as the models are still supported. Definitely a redeeming quality!<\/p>\n

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I often have bad experience with Tektronix product’s design (user convenience, reliability and repairability issues), and the by policy poor support for discontinued products. So far I have yet to get a chance to say good things about Tektronix while … Continue reading →<\/span><\/a><\/p>\n

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